We’re proud of our partnerships and ongoing client relationships, and there is a lot of satisfaction when they express their gratitude. Below are some examples of what our clients appreciate most.
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I wanted to send a note to let you know what an excellent job Scott is doing for us. His professionalism, attention to detail and work ethic are excellent. There have been two specific instances were Scott has gone above and beyond what I’d expect from even a full time City employee. On an inspection he encountered a hoarder situation, instead of just issuing the appropriate violations Scott intervened, contacted the County on his own and followed through making sure the issue was resolved to the benefit of everyone, including the tenant. In a second instance we had a landlord that owns many properties in the City make an appointment to meet with me regarding several inspections Scott conducted. They questioned several of the comments and on the surface appeared to be correct on many issues or they were things that we did not require in the past. Without a request from me, and on his own time, Scott took the inspections and identified the appropriate section of code that supported the comment - not only making my job easier but also identifying some areas were we could provide a better level of service.
Scott is professional, works well with Staff and has provided us with an excellent level of service while we are short handed. He represents your company in the most positive manner possible.
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"There is none better than the City of Troy building department. We work in a lot of communities and our experience in Troy has been nothing short of excellent."